Supply chain
We recognise the wide range of potential impacts arising from
our supply chain as it relates to the development of our property
portfolio and the procurement of the products and services for its
management and operation. To this end, we have established
procedures for working with key suppliers to deliver our CR
objectives. Our service providers are increasingly making efforts
to benchmark their performance and actively support our CR
objectives through their operational practices.
The contracts of the three main service providers include
details of the required standards of ethical trading and corporate
social responsibility, underpinned by a number of specific
performance indicators relating to energy, waste and CR. Compliance
to these performance standards is monitored by each centre’s
General Manager and at head office by our Contract Manager. Each
service provider, at each centre, is formally reviewed monthly and
will be audited annually.
External audits are also conducted to ensure our service
providers adhere to legal requirements and best practice. In early
2008 we audited our three principal providers of outsourced
services in respect of CR management to ensure that our CR values
are reflected throughout the operations of each company.
Where possible, we use suppliers and contractors local to our
operations and we pay our suppliers within the contractual terms of
settlement.
